Terms of service
Terms and Conditions
Last updated: 22 October 2026
1. About us
Bow & Bauble ("we", "us", "our") runs the website bowandbauble.com. We are a sole trader based in England. You can contact us at hello@bowandbauble.com or by post at Unit 174923, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom.
These terms apply to every order you place with us. Please read them before you buy. By placing an order you agree to them. They do not affect your legal rights as a consumer.
2. Our products
We sell gifts and stocking fillers. Product photos are for illustration. Colours can look slightly different on screen, and small differences in size or finish can happen. If an item is not as described, see section 8.
Some items are made in small batches and may sell out. If something you ordered is out of stock, we will tell you and give you a full refund.
3. Prices and payment
All prices are in pounds sterling (GBP) and include VAT where it applies. Delivery costs are shown at checkout before you pay.
We take payment when you place your order. Payments are processed securely through Shopify. We never see or store your full card details.
If we have made an obvious pricing mistake, we will contact you before sending your order. You can then confirm the order at the right price or cancel it for a full refund.
4. Your order
After you order, we will email you to confirm we have received it. The contract between us starts when we email you to say your order has been dispatched.
We may refuse or cancel an order, for example if an item is unavailable or we suspect fraud. If we do, we will refund you in full.
5. Delivery
We currently deliver to UK addresses only.
Our products are sent directly from our suppliers. Delivery usually takes 3 to 5 working days from dispatch, and standard UK delivery is free. This is an estimate, not a guarantee. We will send tracking details where available.
Christmas orders: we show a "last order" date on our website. Orders placed by that date are expected to arrive before Christmas, but we cannot guarantee delivery dates because of courier and seasonal delays. Please order early.
Any import VAT due on your order is included in the price you pay at checkout. You should not have to pay anything extra on delivery. If a courier asks you for a payment, contact us before paying.
If your order hasn't arrived within 10 working days of dispatch, contact us and we will investigate. If it is lost, we will send a replacement or give you a full refund.
6. Your right to change your mind (cancellation)
Under the Consumer Contracts Regulations 2013 you can cancel your order for any reason within 14 days of the day you receive your items.
To cancel, email us at hello@bowandbauble.com with your order number. You don't have to give a reason.
You must then send the items back within 14 days of telling us you want to cancel. We will tell you which return address to use. Unless the item is faulty, you pay the cost of returning it. We recommend a tracked service.
We will refund you within 14 days of getting the items back, or of you showing us proof that you sent them back, whichever is sooner. The refund covers the item price and the standard delivery cost you paid. It goes back to your original payment method.
Please look after items while they are with you. We may reduce your refund if an item has been used or damaged beyond what is needed to check it.
Exceptions: you cannot cancel for a change of mind if:
- the item was personalised or made to your specification
- the item was sealed for health or hygiene reasons (for example earrings or beauty items) and you have unsealed it
This does not affect your rights if an item is faulty.
7. Gifts
If you received an item as a gift and want to return it, contact us with the order number. Refunds are paid to the person who placed the order.
8. Faulty or incorrect items
Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose and as described.
- If an item is faulty or not as described, you can reject it within 30 days of delivery for a full refund.
- After 30 days, and up to 6 months, we will repair or replace it. If that isn't possible, or doesn't work, you can have a refund.
Please email us with your order number and a photo of the problem. We pay the return cost for faulty or incorrect items. In some cases we may simply refund or replace without needing the item back.
9. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care. We are not responsible for loss or damage that was not foreseeable. We only supply products for domestic and private use, and are not liable for business losses.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.
10. Events outside our control
We are not responsible for delays caused by events outside our reasonable control, such as courier strikes, severe weather or supplier problems. If this happens, we will contact you, and you can cancel and get a refund for anything you have not received.
11. Your personal information
We only use your personal information as described in our Privacy Policy.
12. Complaints
If you are unhappy with anything, please email us first at hello@bowandbauble.com. We aim to reply within 2 working days.
13. Changes to these terms
We may update these terms from time to time. The version on our website when you place your order is the one that applies to that order.
14. Law
These terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts.